The Right Message at the Right Time
Automate your guest communication with scheduled messages that send at the perfect moment. From booking confirmations to check-out instructions, every guest gets a consistent, professional experience without you drafting a single message.
How it works
Airflow lets you create message sequences that are triggered by booking events and scheduled relative to check-in or check-out dates. Define your messages once, and Airflow sends them automatically for every future booking across all your connected platforms.
Each message can be personalized with dynamic fields—guest name, property address, Wi-Fi password, check-in code, and more. Messages are sent through the booking platform's native messaging system, so guests receive them in the channel they are already using.
You stay in control with preview and pause capabilities. Before any automated message sends, you can preview exactly what the guest will see. If a situation requires a personal touch, pause the sequence for that booking and handle it manually.
Key capabilities
- Event-based triggers — Schedule messages relative to booking confirmation, check-in, check-out, or custom dates
- Dynamic personalization — Insert guest names, property details, access codes, and custom fields automatically
- Multi-platform delivery — Messages send through Airbnb, Booking.com, VRBO, or email depending on the booking source
- Message sequences — Chain multiple messages into a complete guest communication journey
- Preview before send — Review exactly what each guest will receive before the message goes out
- Per-booking overrides — Pause or customize automated messages for individual bookings when needed
Key benefits
Why Scheduled Messaging matters
Consistent Communication
Every guest receives the same professional, thorough communication regardless of which team member is on duty.
Perfect Timing
Messages arrive exactly when guests need them—directions before check-in, instructions during the stay, review requests after check-out.
Personal Touch at Scale
Dynamic fields make each message feel personal even though it is fully automated across hundreds of bookings.
FAQ
Common questions about Scheduled Messaging
Can I schedule different messages for different properties?
Yes. Each property can have its own message sequence with unique content, timing, and personalization fields tailored to that specific listing.
What if I need to change a message for one specific booking?
You can pause the automated sequence for any individual booking and send a custom message instead. The automation resumes for all other bookings.
Do messages send through the booking platform or by email?
Airflow sends messages through the booking platform's native messaging system by default. For direct bookings, messages are sent via email or SMS based on your preference.
More from Automation & Workflows
Related features
Ready to use Scheduled Messaging?
Start your free trial today. No credit card required.
Start free trial