Professional Responses in Seconds
Build a library of reusable message templates for common guest scenarios. From check-in instructions to Wi-Fi troubleshooting, respond to guests instantly with polished, consistent answers that can be personalized on the fly.
How it works
Airflow's message templates let you create pre-written responses for the situations you encounter repeatedly. Check-in directions, house rules, local recommendations, troubleshooting guides, and review responses can all be saved as templates and inserted into any conversation with a couple of clicks.
Templates support dynamic variables that automatically populate with booking-specific data. A single check-in template can serve every property in your portfolio because fields like property address, door code, Wi-Fi password, and guest name are filled in automatically based on the booking context.
Organize templates into categories for quick access. When responding to a guest, search by keyword or browse by category to find the right template. Insert it into your reply, make any final adjustments, and send—turning a five-minute response into a fifteen-second one.
Key capabilities
- Dynamic variables — Templates auto-fill with guest names, property details, access codes, and booking dates
- Category organization — Group templates by use case: check-in, check-out, troubleshooting, local tips, and more
- Quick search — Find the right template instantly by searching keywords or browsing categories
- Per-property overrides — Set property-specific variable values so templates work across your entire portfolio
- Team sharing — Templates are available to your entire team for consistent communication
- Version history — Track changes to templates over time and revert to previous versions if needed
Key benefits
Why Message Templates matters
Instant Responses
Reply to common questions in seconds instead of minutes by inserting pre-written, tested templates into your conversations.
Consistent Quality
Every guest receives the same thorough, professional response regardless of which team member is handling the conversation.
Personalized at Scale
Dynamic variables make each template feel custom-written even though the core content is standardized across your portfolio.
FAQ
Common questions about Message Templates
Can templates include dynamic content like check-in codes?
Yes. Templates support dynamic variables that pull in booking-specific data such as guest names, property addresses, door codes, Wi-Fi passwords, and dates.
Can I share templates with my team?
Yes. All templates are shared across your team by default. Any team member can use, search, and insert templates when responding to guests.
How many templates can I create?
There is no limit to the number of templates you can create. We recommend organizing them into categories to keep your library manageable as it grows.
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