Every Conversation, One Inbox
Manage guest messages from Airbnb, Booking.com, VRBO, email, and SMS in a single unified inbox. Stop switching between platforms and respond faster from one central place.
How it works
Airflow pulls guest messages from every connected booking platform into one unified inbox. Whether a guest reaches out through Airbnb, sends a Booking.com inquiry, or emails your direct booking address, the conversation appears in the same interface alongside the booking details.
Each conversation thread shows the guest's booking information, property details, check-in dates, and message history in a single view. Your team can respond directly from Airflow, and the message is delivered back through the original platform so the guest sees it in their familiar channel.
For teams, the unified inbox supports assignment, internal notes, and read status. Assign conversations to specific team members, leave internal comments that guests cannot see, and track which messages have been read and responded to across your entire team.
Key capabilities
- Multi-platform aggregation — Messages from Airbnb, Booking.com, VRBO, email, and SMS in one place
- Contextual conversations — See booking details, property info, and guest history alongside every message
- Native delivery — Replies are sent through the original platform so guests receive them where they expect
- Team assignment — Assign conversations to specific team members with clear ownership
- Internal notes — Add private notes to conversations that only your team can see
- Unread tracking — See which messages need responses across your entire team at a glance
Key benefits
Why Unified Inbox matters
One Place for Everything
No more switching between Airbnb, Booking.com, and email tabs. Every guest conversation lives in a single, searchable inbox.
Faster Responses
With all messages in one place and booking context at your fingertips, response times drop dramatically.
Team Collaboration
Assign conversations, leave internal notes, and track response status so your whole team stays coordinated.
FAQ
Common questions about Unified Inbox
Do guests know I am responding from Airflow?
No. Messages sent from Airflow are delivered through the original booking platform. The guest sees the reply in their Airbnb, Booking.com, or VRBO inbox as usual.
Can multiple team members access the same inbox?
Yes. Your entire team can access the unified inbox. Conversations can be assigned to specific team members, and internal notes keep everyone informed without exposing private discussions to guests.
Does the inbox support email and SMS in addition to platform messages?
Yes. In addition to booking platform messages, Airflow aggregates email and SMS communications so direct booking guests are managed in the same workflow.
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