Deliver Five-Star Guest Experiences at Scale
Manage every guest interaction from inquiry to review in one unified inbox, with smart profiles, automated messaging, and satisfaction tracking.
Guest & Client Management
What's included
Unified Inbox
Messages from Airbnb, Booking.com, email, and SMS — all in one thread per guest.
Learn more →Message Templates
Pre-written responses for common questions. Personalised with booking details automatically.
Learn more →Review Management
Track reviews across platforms. Get notified of new reviews and respond from one place.
Learn more →Guest Profiles
Returning guests recognised automatically. Booking history, preferences, and notes in one view.
Learn more →Why it matters
Turn every stay into a five-star review
Unified Guest Profiles
Every guest gets a rich profile combining booking history, preferences, communication logs, and review scores across all platforms.
Unified Inbox
Reply to Airbnb, Booking.com, and direct-booking messages from one inbox. Never miss a guest inquiry again.
Automated Check-In
Send digital check-in guides, access codes, and welcome messages automatically based on arrival times.
Review Management
Get notified of new reviews instantly. Respond from Airflow and track your average rating across every platform.
Guest Verification
Screen guests with ID verification, booking history checks, and configurable approval rules before confirming reservations.
Multi-Language Support
Communicate with international guests using built-in translation for messages and check-in guides.
How it works
Manage every guest touchpoint effortlessly
Centralize Communications
Connect your booking platforms and direct channels. All guest messages flow into one unified inbox organized by property and reservation.
Automate the Journey
Set up automated messages for booking confirmation, pre-arrival details, check-in instructions, mid-stay check-ups, and post-checkout reviews.
Track Satisfaction
Monitor guest sentiment, review scores, and response times from a dedicated dashboard. Identify trends and improve your service.
By the numbers
Guest satisfaction starts with great operations
Airflow helps property managers respond faster, communicate better, and earn more five-star reviews.
Guest experience
Every guest, every message, one place
Overview
Guest experience is the single most important factor in earning repeat bookings and five-star reviews. But when you are managing dozens or hundreds of properties across multiple platforms, delivering personalized service to every guest becomes a serious challenge. Airflow gives you the tools to manage the entire guest lifecycle at scale.
From the moment a booking inquiry arrives, Airflow consolidates everything into one workspace. Guest profiles are built automatically, messages are threaded by reservation, and automated workflows handle routine communications so your team can focus on the interactions that matter most.
Key Details
The unified inbox supports real-time messaging across Airbnb, Booking.com, Vrbo, email, and SMS with full conversation history. Saved reply templates and AI-assisted suggestions help your team respond quickly and consistently. Guest satisfaction dashboards track review scores, response times, and sentiment trends across your entire portfolio, giving you actionable insights to continuously improve.
FAQ
Frequently asked questions
Can I manage messages from all platforms in one place?
Yes. Airflow pulls messages from Airbnb, Booking.com, Vrbo, email, and SMS into a single unified inbox, and your replies are sent back through the original channel.
How does automated check-in work?
You create check-in templates with property-specific details like access codes and house rules. Airflow sends them to guests at a time you choose relative to their check-in date.
Can I see a guest full booking history?
Yes. Guest profiles aggregate data across all connected platforms, showing every past and upcoming booking, messages exchanged, reviews left, and any notes your team has added.
Does Airflow support guest screening?
Airflow offers configurable guest verification including ID checks and booking history analysis. You can set rules to auto-approve, flag, or decline bookings based on your criteria.
How does the review management feature work?
Airflow aggregates reviews from all connected platforms into one dashboard. You receive instant notifications for new reviews and can compose and post responses directly from Airflow.
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